History

The Start

The company was established in 2001 following the need for an intelligence database shared between football clubs to combat the increasing problem of hooliganism at football grounds.  The orginal product 'SpecIntell' was born out of this which has proved to be highly successful at a number of clubs in dealing with fan mis-behaviour and in reducing the costs of football policing at participating grounds too.

 

The Concept

Merlins Web software is written to the customers specification.  We write software which does exactly what you want it to.  So often we hear from people using competitors products that they have to accept what the suppliers can give them, we work from the opposite direction and wherever possible work with the actual end user of the software.  Where this is not possible we use an experienced intermediary who will sit with the end user as and when time permits and convey their needs to our programmers.  Software is only released when it does what the customer wants, not what we think they want.

 

Development

We know that even when we work directly with an end user that they cannot always think of everything they need software to do and accept that there will be a period of time where other requirements are needed.  Merlins Web is happy to  adjust and add to software for a period of time after supply to customers at no extra cost until it is exactly as it is needed.

 

Support

Merlins Web offers an unparalleled  level of support.  We know that systems like these are mission critical and our support staff are available 24 hours a day 7 days a week to help you whenever you need it.